Valcourt Urban Style Faceplate Louver VA10LS03
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Description
The Valcourt Urban Style Faceplate Louver VA10LS03 combines advanced non-catalytic heating technology with a stylish design to elevate your fireplace's performance and look. This faceplate features five customizable louvers and offers the option to choose between black or brushed nickel door overlays. As an EPA-certified appliance, it provides a clean, renewable wood heating solution, perfect for modern homes seeking efficiency and aesthetic appeal.
What's Included
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Urban Style Faceplate Louver: Features five adjustable louvers for a customizable appearance.
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Brushed Nickel Door Overlays: For a sleek, modern finish that complements the faceplate.
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Mounting Hardware: All necessary components to securely install the faceplate.
Key Features
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EPA-Certified: Complies with strict EPA regulations, ensuring a cleaner, renewable heating source.
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Customization Options: Includes five faceplate louvers and the choice of black or brushed nickel overlays to match your style.
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100% Customer Satisfaction: All recent warranty registrants (13 in total) are satisfied with this product.
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Durable and Modern Design: The brushed nickel finish adds a contemporary touch while ensuring long-lasting performance.
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Wood as a Renewable Fuel Source: Designed to optimize the efficiency of wood as a clean and sustainable heating option.
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Easy Installation: The product comes with all required hardware for simple setup, following the guidelines in the owner’s manual.
FAQs
1. Can I install the Urban Style Faceplate Louver myself?
Yes, the faceplate comes with all necessary hardware and installation instructions. Please follow the data and drawings in the owner’s manual for correct installation.
2. Is the brushed nickel finish durable?
Yes, the brushed nickel finish is designed to withstand the demands of a high-efficiency fireplace while providing an elegant look.
3. What is the recommended heating area for this faceplate?
The faceplate is designed to enhance the efficiency of the fireplace and help heat areas ranging from 750 to 2,200 square feet, depending on your fireplace model.
4. What is the difference between this and the black finish version?
The only difference is the color and finish—this version features a brushed nickel finish, which provides a sleek, modern look compared to the standard black version.
Documents & Files
Product Installation Manual
Frontenac Wood Fireplace Dimensions
Frontenac Quick Installation Reference Guide
Shipping & Returns
We strive to make the ordering process as straightforward as possible. For any questions regarding your order or an item, feel free to call us at 1-844-920-0855 or email us at support@usfireplacedepot.com during our regular business hours.
Order Confirmation:
Upon placing your order, you will receive a confirmation email. We will then verify that all items are in stock and ready for shipment. If your order can be delivered within the advertised time frame, it will be processed and sent to the warehouse for shipment. If the delivery time exceeds the advertised time frame, we will contact you via email and/or phone to confirm the order.
Order Processing:
Orders are processed usually within 24 to 48 business hours after your payment is verified and approved. Your items will be shipped as quickly as possible. Please note that shipping times indicate the time it takes for your package to arrive after it has been shipped, not from the date you place the order. Processing and shipping times exclude weekends and holidays.
If your order is urgent, we recommend contacting us to confirm product availability. In rare cases, if an item is unavailable or on backorder for an extended period, we will notify you promptly. Receiving an order confirmation does not guarantee acceptance of your order. US Fireplace Depot reserves the right to accept or decline any order for any reason and may require additional verification before processing.
Order Shipment:
You will receive an email with a tracking number within one business day after your item has been shipped. If you haven't received tracking information within 7-10 business days of placing your order, please reach out to our customer service team.
Estimated Time of Arrival: Our standard delivery time is 7-14 business days. For custom-made products, the delivery timeframe is typically 4-12 weeks. If the estimated delivery date for your order falls outside the expected 7-14 business day range, our customer service team will reach out to confirm whether it is acceptable.
Areas Covered & Shipping Costs:
All estimated delivery dates and shipping costs advertised on our website apply only to the contiguous United States (the Lower 48 states). We provide free shipping on orders over $300.00 in our online catalog with standard ground delivery to the contiguous United States (some exclusions may apply). Items marked as "Free Shipping" qualify for this offer, but expedited shipping is not available for free.
Orders below $299.99: $70.00 Flat shipping fee
Orders above $300.00: Free shipping
For shipping to Hawaii, Alaska, or U.S. territories, additional shipping charges will apply, even if the item is listed as "Free Shipping." After you place your order, we will contact you with the shipping costs and arrange payment for the extra charges. If you need shipping estimation, please contact our customer service team to discuss time and cost. We do not ship internationally, but we can deliver to a freight forwarder of your choice.
Damages: Please refer to the "damages section" on our shipping & returns policy full page.
Cancellation & Returns:
Order Cancellations: Orders canceled within 24 hours are free to cancel. So cancellations must be made promptly. Orders canceled after 24 hours will incur a 3% cancellation fee to cover credit card transaction fees. To officially cancel an order, you must receive confirmation via phone or email. If the order has shipped, the buyer is responsible for return freight costs (both directions) and a 25% restocking fee. The refund will be issued to the original credit card within 2 business days after the warehouse receives and inspects the returned item.
Return Eligibility: Items can be returned within 30 days of receiving the order for an exchange, credit, or refund. The product must be unused, in new condition, and in its original packaging with all materials (manuals, instructions, warranties, accessories etc.). If your order arrived damaged, please refer to the "Damages" section.
Non-Returnable Items: Customized, upgraded, or modified products. Products with opened packaging. Products eligible for parts under manufacturer warranty.
Return Process: Contact customer support at 1-844-920-0855 to request a Return Authorization Number (RA#). Returns without a Return Authorization Number will not be accepted. The customer is responsible for return shipping costs, including adequate packaging, insurance, and using a reliable carrier with tracking.
Refunds on returned items: Refunds will include the original purchase price minus shipping costs and a 25% restocking fee. Refunds are issued to the original payment method after the warehouse inspects and approves the return. Returns missing parts, packaging, or materials, or those not in resalable condition, will not qualify for a refund. If a credit card refund is not possible, we will issue a direct deposit.