Order Confirmation:
Upon placing your order, you will receive a confirmation email. We will then verify that all items are in stock and ready for immediate shipment. If your order can be delivered within the advertised time frame, it will be processed and sent to the warehouse for shipment. If the delivery time exceeds the advertised time frame, we will contact you via email and/or phone to confirm the order.
Order Shipment:
You will receive an email with a tracking number within one business day after your item has been shipped. If you haven't received tracking information within 7-10 business days of placing your order, please reach out to our customer service team.
Estimated Time of Arrival:
Our standard delivery time is 2-10 business days. For custom-made products, the delivery timeframe is typically 4-12 weeks. If the estimated delivery date for your order falls outside the expected 2-10 business day range, our customer service team will reach out to confirm whether is acceptable.
Areas Covered:
All estimated delivery dates and shipping costs advertised on our website apply only to the contiguous United States (the Lower 48 states and Washington, D.C.). For shipping to Hawaii, Alaska, or U.S. territories, please contact our customer service team to discuss time and cost. We do not ship internationally, but we can deliver to a freight forwarder of your choice.
Damages:
It's important to inspect the packaging of all items upon arrival and ensure all boxes listed on the delivery receipt are received. If you notice any damage or missing packages, make a note on the bill of lading, take pictures & videos, and refuse delivery. The note should state "refused due to damage." If there is no visible damage before opening the box, note "subject to further inspection, may contain concealed damage." By signing a freight delivery without noting any issues, you accept the product as-is and release the seller from liability. If you discover damage after receiving the delivery, keep the packaging intact and contact us with photos of all sides of the packaged goods within 2 business days. We cannot process your claim if images are not provided within this timeframe. Once we receive your information about the refused delivery or concealed damage, we will initiate a claim with the shipping company or manufacturer and ship replacements at no cost to you.
Cancellations & Returns:
You can cancel your order at no cost before a shipping label or Bill of Lading has been created, or before the production of a custom order has begun. Custom-made items are not eligible for cancellations or returns. Non-custom items can be returned within 30 days of delivery unless otherwise noted on the product page. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging, which must be in perfect resellable condition. The cost of shipping both ways (to the customer and back to the warehouse) and a 25% restocking fee will be deducted from your refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, please refer to the "Damages" section. Contact us before returning your order to discuss shipping details. Refunds will be issued to the credit card used for purchase within 7 working days after the returned items have arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.