Plaza Traditional Charred Ceramic Fiber Log Set
Free Shipping On Orders Above $300
No Sales Tax
Exceptional Customer Service
Call (844) 920-0855 or Start a Live Chat
Description
Customize the look of your Plaza fireplace by choosing one of two hand-crafted log sets. Add a reflective black glass liner to enhance the appearance of the flames and LED lighting.
What's Included
- Log Set
Not Included
- Fireplace (Sold Separately)
Specifications
| Manufacturer Part Number | LS75LTF |
| Made In | USA |
| Weight | 12 lbs. |
| Finish | Traditional Charred |
| Material | Ceramic Fiber |
Warranty
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods
specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in
accordance with the instructions in the owner’s manual. Empire will not warranty any Château, Boulevard, or Mantis fireplace that
is not installed by the selling dealer or that dealer’s direct contract agents. This warranty applies to the original purchaser only and is
not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger, and Factory-Installed Glass
If the combustion chamber, heat exchanger (see parts list) or factory-installed glass fails because of defective workmanship
or material, Empire will repair or replace at Empire’s option.
Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will
repair or replace at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from
the date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the
appliance. A bill of sale, canceled check, or payment record should be kept to verify purchase date and establish warranty
period. Ready access to the appliance for service.
What Is Not Covered
- Damages that might result from the use, misuse, or improper installation of this appliance.
- Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
- Claims that do not involve defective workmanship or materials.
- Unauthorized service or parts replacements.
- Removal and reinstallation cost.
- Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements.
Empire will make replacement parts available at the factory. Shipping expenses are not covered. If, after contacting your
Empire dealer, service received has not been satisfactory, contact us.
Your Rights Under State Law
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Documents & Files
Shipping & Returns
We strive to make the ordering process as straightforward as possible. For any questions regarding your order or an item, feel free to call us at 1-844-920-0855 or email us at support@usfireplacedepot.com during our regular business hours.
Order Confirmation:
Upon placing your order, you will receive a confirmation email. We will then verify that all items are in stock and ready for shipment. If your order can be delivered within the advertised time frame, it will be processed and sent to the warehouse for shipment. If the delivery time exceeds the advertised time frame, we will contact you via email and/or phone to confirm the order.
Order Processing:
Orders are processed usually within 24 to 48 business hours after your payment is verified and approved. Your items will be shipped as quickly as possible. Please note that shipping times indicate the time it takes for your package to arrive after it has been shipped, not from the date you place the order. Processing and shipping times exclude weekends and holidays.
If your order is urgent, we recommend contacting us to confirm product availability. In rare cases, if an item is unavailable or on backorder for an extended period, we will notify you promptly. Receiving an order confirmation does not guarantee acceptance of your order. US Fireplace Depot reserves the right to accept or decline any order for any reason and may require additional verification before processing.
Order Shipment:
You will receive an email with a tracking number within one business day after your item has been shipped. If you haven't received tracking information within 7-10 business days of placing your order, please reach out to our customer service team.
Estimated Time of Arrival: Our standard delivery time is 7-14 business days. For custom-made products, the delivery timeframe is typically 4-12 weeks. If the estimated delivery date for your order falls outside the expected 7-14 business day range, our customer service team will reach out to confirm whether it is acceptable.
Areas Covered & Shipping Costs:
All estimated delivery dates and shipping costs advertised on our website apply only to the contiguous United States (the Lower 48 states). We provide free shipping on orders over $300.00 in our online catalog with standard ground delivery to the contiguous United States (some exclusions may apply). Items marked as "Free Shipping" qualify for this offer, but expedited shipping is not available for free.
Orders below $299.99: $70.00 Flat shipping fee
Orders above $300.00: Free shipping
For shipping to Hawaii, Alaska, or U.S. territories, additional shipping charges will apply, even if the item is listed as "Free Shipping." After you place your order, we will contact you with the shipping costs and arrange payment for the extra charges. If you need shipping estimation, please contact our customer service team to discuss time and cost. We do not ship internationally, but we can deliver to a freight forwarder of your choice.
Damages: Please refer to the "damages section" on our shipping & returns policy full page.
Cancellation & Returns:
Order Cancellations: Orders canceled within 24 hours are free to cancel. So cancellations must be made promptly. Orders canceled after 24 hours will incur a 3% cancellation fee to cover credit card transaction fees. To officially cancel an order, you must receive confirmation via phone or email. If the order has shipped, the buyer is responsible for return freight costs (both directions) and a 25% restocking fee. The refund will be issued to the original credit card within 2 business days after the warehouse receives and inspects the returned item.
Return Eligibility: Items can be returned within 30 days of receiving the order for an exchange, credit, or refund. The product must be unused, in new condition, and in its original packaging with all materials (manuals, instructions, warranties, accessories etc.). If your order arrived damaged, please refer to the "Damages" section.
Non-Returnable Items: Customized, upgraded, or modified products. Products with opened packaging. Products eligible for parts under manufacturer warranty.
Return Process: Contact customer support at 1-844-920-0855 to request a Return Authorization Number (RA#). Returns without a Return Authorization Number will not be accepted. The customer is responsible for return shipping costs, including adequate packaging, insurance, and using a reliable carrier with tracking.
Refunds on returned items: Refunds will include the original purchase price minus shipping costs and a 25% restocking fee. Refunds are issued to the original payment method after the warehouse inspects and approves the return. Returns missing parts, packaging, or materials, or those not in resalable condition, will not qualify for a refund. If a credit card refund is not possible, we will issue a direct deposit.